A lockout call is the purest form of the missed-call problem. The customer is standing in a car park or on a doorstep, stressed, and they will ring locksmiths straight down the Google list until one answers. There’s no quote to weigh up and no thinking time. Whoever picks up first gets the job. If you’re mid-cut on another lock or driving with no hands free, that job is gone before you’ve even seen the missed call.
Voicemail is worse than useless here. Nobody locked out of their house leaves a message and waits. Your real competitor isn’t another piece of software, it’s the ring-out that sends your next job to the bloke who happened to be free.
What Better Half does on every call
Better Half answers instantly in a natural Australian voice, gives your business name, and gets the details that matter for a lockout: who they are, where they are, what they’re locked out of, and how urgent it is. It captures the suburb and street address so you can head straight there, and sends you a push notification you can read in seconds. One tap calls them back and marks the lead as handled.
For your standard call-out work, tick it as bookable and Better Half can offer a time and hold the slot until you confirm with a single tap. Late-night Sydney lockouts, after-hours rekeys, the jobs you do every week can be quoted and booked while you’re still finishing the last one. Anything out of the ordinary comes to you as a message.
It tags spam so sales calls don’t clutter your day, keeps a recording and transcript of every call, and recognises repeat customers so regulars aren’t asked their details twice.
One app, run from the van
There’s no desktop to set up and nothing to learn after hours. Quotes, invoices and card payments live in the same app, so you can take payment on the spot when the job’s done. If you branch into security and electrical work, the same setup covers your electrical jobs too.
Register your interest in the beta and make sure the next lockout call is yours.
